The second time I got fired

I got a job out of high school at this Dot Com called MediConnect. It was a call center, my first call center. I remember being freaked out about making those first outbound calls. I ground my teeth through the anxiety, and ended up getting pretty good at it. We would make calls to hospitals and doctor's office to collect copies of medical records for law firms. We had affidavits signed by their patients, it was all legit.

We worked out of tiny cubicles, barely over eye level. I knew the top of all my coworkers heads by heart. I had a computer with a phone attached to it, which would automatically load up the client profile and make the call for me. I also had two drawers, one for pencils and crap, the other for files. I took out all the stupid files and filed it with Legos.

Despite my initial fear of having to talk to people and convince them to release sensitive client information to me, I became pretty good at this job. My confidence grew. I even became a team leader. The day that they were secretly choosing them, I had happened to write a encouraging phrase on a post-it and stuck it to my monitor. This apparently impressed someone. The phrase was something like:

I became so good at making these calls that I won a contest for bringing in the most records in one day. I got a really big TV, I couldn't even fit it in my car.

My mastery of this job eventually became my downfall, a common theme with me it seems. I got to the point where the work became really automatic. I had my opening spiel, which I would deliver while reviewing the profile and playing racing games on my glacier colored Game Boy Advance.

It went something like this, "Hello, this is Ryan Fretz calling from MediConnect. I was calling today to...", always, every time, to a human voice or when leaving a message. I would say this like a robot. This would give me the few seconds I would need to review the last note and see what to say next.

As you would expect, we had escalated cases. These were the sort of calls, where we were having a really hard time getting the records for one reason or another. The client profile would tell us how many days the case had been opened, and the notes would give us an idea of what had gone on previously. One day I came to one of these, several months out, and the notes were nothing but us leaving voice mail after voice mail without any response.

The call went like this, "Hello, this is Ryan Fretz calling from MediConnect. I was calling today to... tell you that I hate you!"

It just came out, click, the call ended and the next one queued up, and I continued to rock at my job. Honestly, I didn't even give it a second thought. Until the next week when the floor manager called me into the operation manager's office.

My manager started, "Ryan, I got a disturbing call from a doctors office the other day. They said that you called and told them that you hated them. I didn't believe it at first, but then I pulled your audio files and sure enough, you call them, state your name and then say you hate them! They were all freaked out, they thought that maybe you were a terrorist!" This was shortly after 911.

The Ops Man stared me down, "Why would you do that?"

"I don't know, it just came to me." I explained that the call was escalated, etc.

"If you were going to do that, why would you even say your name?", my manager asked.

"Well, I wasn't really planning on hating them, but then I did."

"We are going to have to let you go" It was already decided. "We are having your desk packed up right now. You can leave after this meeting."

But wait, "They called back didn't they?" I turned to the Floor Man, "Did you get the records from them?" They exchanged a look, and I saw their resolve falter a moment.

"Your numbers have been falling as well", the Ops manager looked to my manager, who looked away.

I took the moment, "Actually, I'm at the top of the list."

"We have to let you go.", the final blow came from my manager.

So okay, I left their office and our HR woman handed me a file box full of my legos and other personal effects.

Done in again. Though, I learned to avoid becoming a replaceable cog in the business machinery. Even if I'm good at the job, I'll still be at the mercy of ass-holes. You have to be integral!

I've been reading about a lot of Punk lately

Why do I get fired? Because I'm a punk. I push boundaries, challenge convention, become defiant to authority.

The first time I was fired was from a job working as a security guard for the gated community Pepperwood in Sandy, UT. All of my friends had lived there and I protected them. Green uniform, clip board and pen.

Actually, a few of my friends living there worked with me. We all sort of made the rounds thru the Pepperwood guard shacks during high school. There were two, an East and a West Gate. The East Gate was stoic, cold, a spartan tiny office with stairs down to a bathroom. East was usually much more quiet than the West Gate. Which was an older, larger building. With a large desk, space to stretch out, recline and watch for the cars to come up the hill and past the church.

Both had TV's of course, security camera's, a resident lane. A visitor lane that you faced, and an exit behind you. It was our job to right down the names of people that were visiting other people on streets with names like Shadow Wood, Windsong, and Apple Hill Circle. I was vigilant and complacent at the same time somehow.

So anyway, the big transgression that was the climax of that outfit was asking my friend to work for me, who didn't actually work there any longer, technically. He used to work there, I couldn't cover my shift easily, so I just paid him the $80 bucks, or whatever it was and he worked my swing shift. I'm pretty sure he still even had his own uniform. Then I went on a date or something. Hopefully I got laid that night, I can't remember.

My manager got word, called me up and confronted me about it. Well, I wasn't the first to pull this stunt at the shack, I can tell you that, but I didn't tell him cause I'm no stool pigeon! I think I said something like, "I tried to get it covered, I called around."

"Did you call me?", his reply.

"Yeah"

"No, you didn't", he said flatly.

"Yeah, you're right" Peace out!

   

Shia LaBeouf - the Anticelebrity

I had an epiphany recently, I now admire Shia LaBeouf and continue to find him really interesting.  This Sia video was what recently won me over:

Also, having recently seen this one really got to me as well:

A comparison came to mind when thinking about his public image that perhaps as the anti-hero is to the hero, he is to the celebrity, an anti-celebrity. Lifted directly from Wikipedia, an antihero or antiheroine is a leading character in a story who, unlike a traditional hero, lacks conventional heroic qualities such as idealism, courage, and morality. So, the traditional celebrity strives for what? Fame, fortune, mass media recognition of their talent, and a need for attention. It's sort of a slippery identifier, and the definition can take a lot of forms. For example, sometimes celebrity can happen on accident, or people strive for it endlessly and can't maintain it, like reality TV Stars.

Shia though, an obviously talented actor, with worldwide blockbusters under his belt, started to slip into a Joaquin-Phoenix-like crazy life crisis in 2014. Unlike Phoenix though, it doesn't look like Shia is faking it to make a movie. He is actually cracking up a bit, and we get to watch it all live though social media and the internet.

He goes on Ellen later in the year and opens up to her about the experience. Saying that he ended up putting himself in an installation type environment and allowed the public to come and talk to him about all the harsh things that were being said about him in person. Where is his publicist in all of this?

That is what I mean about him as an anti-celebrity. He is lacking the conventional quality of accepting fame, and trying to deflect it in some way.

Now, we are a critical generation, and have seen many stunts before, but I'm starting to feel like this is genuine. He could really mean it, or just be on a lot of drugs, which we assumed of Phoenix as well. I just get the sense from what I have read about him, and the interviews I watched for this piece, is that he is just a normal guy that happens to now be famous, and is remaining famous. Despite his inability to control himself around Alec Baldwin. He tries but fails at things, where his peers might not. He lacks the finesse and charm of James Franco or Natalie Portman.

He is a product child of the Disney Channel, so he has been in the spotlight for most of his life, maybe he is now questioning his social existence. Let's give him that, and maybe he was having a battle making his way out of The 27 Club last year. At least his is doing way better than Amanda Bynes.

That is all.    

It's time to let these things go

Isn't it weird the things that you remember, or the moments that keep coming back to you. There are a few memories that I would like to dispel from my mind, so I will describe them publicly in a series I'd like to call, Thing's I'm Letting Go.

My first year in Portland, I was walking through the city and a car pulled up to me and shouted at my sidewalk, "Hey, where is Salmon from here?". I was confused, "What?". "Salmon Street, is it North or South of here?"

Now, I was new to Portland at that time, and I knew that Salmon Street existed. It was a few streets away from my old friend Johnny's house, but that was in the SE and we were in the SW. Ah, so the streets carried across the river, I realized in that moment. I vaguely knew the difference from where I stood, which way was North and which was South, and I made a calculation in my mind. I shouted back, "It's that way!" and confidently pointed North.

His wife, in the passenger seat, gave an exasperated sigh as he grunted triumphantly and drove off in the direction of my advice.

I know now that I was way off, and it was just a few streets behind the direction I sent them. I was too timid to admit that I was new in town and had no idea what they were talking about. This scenario comes up in my mind every once in a while and I grimace a bit, because I know what I did. That woman told the driver that he had to get directions, he must have refused several times and finally, to stop her nagging, stopped and asked me. I completely validated the universal justification of why men don't ask for directions.

Oh well, it's time to not feel bad anymore. I know where SW Salmon St. is now, there's a huge fountain at the bottom of it!